Shipping stays visible
If a shipping amount has not yet been confirmed, checkout shows it as pending instead of hiding it or guessing an exact charge.
Transparent order costs
Know what each part of the order is for.
Japan General Store separates product pricing from service and delivery charges. Unknown shipping or destination-specific amounts stay clearly marked until reliable order details support them.
Order cost breakdown
- Products
- The customer-facing price of the products in your cart.
- Japan domestic shipping
- Supplier-to-consolidation shipping inside Japan when it applies and can be determined.
- Service fee
- ¥500 once per combined order, not per product.
- International shipping
- Depends on the destination and shipment details. Until a reliable quote is available, the amount remains pending rather than being replaced with an invented fixed rate.
- Duties & taxes
- Destination-dependent. These remain separate from the Japan Commerce service fee and are disclosed when applicable.
Before payment
Real choices only
When reliable tracked-service quotes are available, checkout can present meaningful lower-cost and faster choices. It should never invent a second option just to fill the screen.
Delivery estimates need evidence
A delivery estimate is shown only when a verified carrier or shipping source supports it, and it remains an estimate rather than a guaranteed arrival date.
Final total before payment
The amount to be paid is reviewed after the required delivery and shipping details are confirmed, before payment details are requested.
Common questions
- Why can shipping show as pending?
- Accurate international shipping depends on destination and shipment weight and dimensions. Japan General Store keeps unknown amounts visible as pending until the inputs are reliable.
- Is the ¥500 fee charged for every item?
- No. It applies once per combined order.
- Can I edit my address?
- Yes. The current checkout flow lets you return from Review and edit delivery information before payment.